What personal information is collected?
The Ed Greenwood Group only collects personal information on a voluntary basis. If an online visitor submits information to The Ed Greenwood Group, it will usually take the form of either:
- the purchase of goods or services through our online stores,
- product or account registration, or registration for online community participation,
- player match-up services,
- message boards or forums,
- warranty registrations,
- contest registrations,
- a consumer complaint,
- customer service or technical support, and/or
Personal information collected may include your name, home address, phone number, and/or e-mail address. We do not require this information to gain access to our sites, however, you will not be able to utilize certain products, services, or features that require registration or receive materials such as newsletters unless such information is provided.
Visitors purchasing products or services will be required to provide additional information such as a valid credit card number, expiration date, and shipping and billing addresses.
Please note that, depending on the The Ed Greenwood Group site that you are visiting, many of the activities listed above may not be available and, as such, personal information may not be collected.
What other types of information may we collect?
How do we use your personal information?
The personal information you provide The Ed Greenwood Group will allow us to fulfill your product or service order; alert you of new products or services, features, or enhancements; handle/route your customer service or technical support questions or issues; and/or notify you of opportunities, contests, promotions, or special events and offers. The Ed Greenwood Group may enhance or merge the personal information collected at an The Ed Greenwood Group site with data from third parties in order to update your contact information, perform market analysis, or improve our products, services, or systems. The Ed Greenwood Group may also provide your personal information to other companies or organizations that offer products or services that may be of interest to you. In such cases, we will notify you that the information will be shared and provide you with an opportunity to opt-out.
Lastly, we may use your personal information for internal marketing, profiling, or demographic purposes, so we can adapt our products and services to better suit your needs. We do this to better understand and serve our customers.
What type of communications may I receive?
Special Offers and Updates
We will occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice” section below.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You may choose to opt-out of these communications, which are not promotional in nature.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. Any communication you initiate, we will fulfil with any and all information provided by you voluntarily for your account, service, and purchase information.Upon submitting any and all information, you consent to our use of that information to serve your needs. We will communicate with you by email or telephone, in accordance with your wishes.
Who is collecting your information?
When you are asked for information while on a The Ed Greenwood Group site, you are sharing that information with The Ed Greenwood Group, and its various affiliates and sister companies, unless specifically stated otherwise. As a result of this sharing, you may receive communications from any of The Ed Greenwood Group’s affiliates. From time to time, The Ed Greenwood Group may use third party contractors to collect and process personal information on its behalf (for product and prize fulfillment, credit card processing, etc.).
In addition, some services are provided in conjunction with partner companies. If your personal information is being collected by a company other than The Ed Greenwood Group and not on The Ed Greenwood Group’s behalf, you will be notified at the time the information is collected. If you do not want your information shared, you can choose not to allow the transfer of information by not using that particular service or by not providing any information at that time.
Please be aware that we cannot control the activities of third parties to whom we provide data, and as such we cannot guarantee that they adhere to the same privacy and security procedures as The Ed Greenwood Group.
Unwarranted or unlawful breaches of data security by third parties.
Though TheEdGreenwoodGroup.com takes considerable steps in ensuring the security of it’s sites and private information, no one online in this connected age is perfectly safe from malicious attacks or breaches of data security. By using our site, store, or services, you agree to indemnify and hold harmless TheEdGreenwoodGroup.com and it’s staff from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, to the extent caused by or arising out of or relating to the actions of malicious third-parties, hackers, or software.
With whom may your personal information be shared?
We reserve the right to disclose your personal information as required by law or in special cases when we have reason to believe that disclosing such information is necessary to identify, contact, or bring legal action against you if you are violating the Terms of Service or Use Agreements for a The Ed Greenwood Group site or product, or may be causing injury to or interference (intentionally or unintentionally) with The Ed Greenwood Group’s rights or property, other users of a The Ed Greenwood Group site or product, or anyone else who could be harmed by your activities. We also reserve the right to disclose your personal information if we have a good faith belief that it is necessary to prevent fraud or other illegal activities.
As with any business, your personal information is also an asset of The Ed Greenwood Group and will become part of our normal business records. As such, we may also disclose your personal information to a third party if we decide to sell a line of business to that third party, so you can continue to receive service and information in connection with that line of business with as little disruption as possible. Similarly, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to The Ed Greenwood Group ‘s successor or assign.
The Ed Greenwood Group sites may also have message boards, forums, and/or chat areas, where users can exchange ideas and communicate with one another. When posting to a message board, forum, or chat area, please be aware that the information is being made publicly available online and the user does so at his or her own risk. If your personal information is posted on one of our community forums, you may contact us at privacy@TheEdGreenwoodGroup.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
What choices do I have regarding the collection, use, and distribution of my personal information?
The Ed Greenwood Group allows you to control the way that we use personal identifying information that we might obtain. At the time you provide personal information, The Ed Greenwood Group will give you the option of declining any future offers or information about new products, promotions, or services. In addition, all of the “mailings” The Ed Greenwood Group may send you, such as newsletters, have procedures within them to cancel the receipt of any future mailings. Lastly, you will be given the opportunity to “opt-out” of any and all features or functionality that use your personal information You can close your account at any time by visiting your account settings “https://TheEdGreenwoodGroup.com/members/YOURUSERNAME/settings/” or at any time by sending a message to admin@TheEdGreenwoodGroup.com with the verified email address connected to your account.
What about Children?
Children Under 18 are not allowed to participate on the The Ed Greenwood Group forums / chat or other community or interactive platforms.
For more information, you may contact an administrator at privacy@TheEdGreenwoodGroup.com
What are tracking technologies and how are they used?
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer you, to improve marketing, analytics, or site functionality.
Technologies such as: cookies, clear gifs, tags and scripts are used by The Ed Greenwood Group and our partners such as marketing partners and analytics providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well aggregated basis.
We also use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. For this reason, these types of clear gifs are tied to personally identifiable information.
We use Local Storage Objects (“LSOs) such as HTML5 of Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here
What are Internet protocol addresses?
An Internet protocol (“IP”) address is the unique number assigned to your server or Internet Service Provider (“ISP”). The Ed Greenwood Group may track such IP addresses for system administration, to report aggregate information, site tracking, security purposes, or to prevent our servers from being abused.
What do I do if I want to correct or delete my personal information?
If for any reason you are concerned with the way we are using your personal information, or would like to correct or request that we delete such personal information, please contact The Ed Greenwood Group Administrators by e-mailing us at admin@TheEdGreenwoodGroup.com. We will respond to any request for access within 30 days.
In some cases, we may not be able to delete your personal information and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Please note that the deletion of your data will lead to the termination of your account and applicable services.
How secure is my personal information?
The Ed Greenwood Group has taken steps to assure that all information collected will remain secure and in its original form, i.e. free from any alteration. As such, access to all personal information is strictly controlled. When credit card information is transmitted, for example, we use industry standard, SSL (secure sockets layer) encryption. In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of personal information. We will retain your information for as long as needed to provide you services.
What if I have a question or complaint?
If you have any questions or wish to file a complaint, please feel free to e-mail us at privacy@TheEdGreenwoodGroup.com.